| How We Consistently Deliver Quality Service |
|
| Structured to Serve You |
|
|
|
| At Whizz-Work, we structure our company to serve our
customers' requirements. We devote 90% of our entire staff to customer service,
and our Customer Care Executives ensure that our customers get their needs met
with minimum fuss. With specific points of contacts to address each customer's
specific needs, we ensure that our |
 |
|
customers receive prompt service and attention without having to go through
multiple layers of an organization. |
|
|
| The Right Person for The Right Service |
|
 |
Quality customer service wins customers, and consistent quality builds
long-term business relationships. Quality isn’t only a revenue driver for us,
but also saves costs for our customers by doing the job right the first time.
Quality is perceived by our customers and we make it a priority to understand
our customers’ requirements – to understand who needs what in the different
phases of the IT life-cycle, from Assessment & Design, to Procurement &
Implementation and to Operations Maintenance. |
|
|
We designed our Service Delivery Methodologies to meet 3 important goals:
-
To have the right person with the right skills to serve each requirement.
- To
apply the most suitable engagement processes.
- And to deliver tangible services.
Always Prepared
Information systems are key to standardizing our work-flow, enhancing
productivity and providing the right information for proactive management of
service deliveries. We customize most of our internal information systems to
meet our requirements:
-
To provide management the information to manage our service levels.
- To route
the relevant information between staff so they can coordinate in serving our
customers.
- To improve productivity by sharing data and minimizing human error.
|
|
| Quality Certified |
|
|
We were awarded the prestigious ISO 9001:2000 certification in October 2005,
and we have maintained our certification since with regular internal and
external audits of our customer service. We do this to formalize our commitment
to consistently deliver high service standards. |
|
 |
|
| Our 4-Step Solutions Delivery Framework |
|
| |
| 1. Assess |
|
|
In the first step of our solutions delivery framework, we identify goals,
methods, impact and scope, with server and storage assessment, and we provide a
gap and risk analysis. |
|
| |
|
|
| |
| 2. Plan |
|
|
We then architecture and offer a proof of concept, together with an
implementation plan, test plan and project management plan.
|
|
| |
|
|
| |
| 3. Build |
|
|
In the third step, we proceed to build a pilot implementation, followed by a
full implementation and project management, UAT and knowledge transfer.
|
|
| |
|
|
| |
| 4. Maintenance |
|
|
Our last step offers 24 x 7 continuous maintenance, with periodical health
checks and quarterly assessment reports.
|
|
| |
|